CALL CENTER AND CCaaS
Stratelegy offers carrier class contact and call center service to any size business. Like all of the platforms in the Stratelegy ecosystem, the Contact Center as a Service (CCaaS) solution has been developed to deliver the highest quality experience to users without the need for significant investment.
CCaaS is an all-in-one virtual contact center suite that includes ACD with Call Queuing, self-service via Interactive Voice Response (IVR), predictive outbound dialing, recording, administrative tools, and extensive integration capabilities.
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Stratelegy CCaaS is a proven platform that has been deployed for highly reliable contact center services.
A few reasons why Stratelegy CCaaS is an ideal solution includes:
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True multi-tenant architecture, sharing of resources over all tenants in the platform providing economies of scale and optimizing utilization of resources
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Operational efficiencies in single platform to supply and manage services to all tenants, with self-administration capabilities for individual tenants
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Distributed resilient architecture providing global scalability and high reliability to meet requirements for multi-node deployments
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Open interfaces and customization options on system wide or per tenant basis to provide tight integration options to allow for individual needs of different tenants
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Choice of agent deployment options with soft clients, IP phones or using traditional phones
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Flexible and intelligent routing and handling of calls, ranging from simple skills based routing to complex interactive routing algorithms for larger tenants
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Integrated self-service IVR capabilities
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Integrated voice recording
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Strong predictive and preview dial-er options for outbound campaigns
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Powerful real time monitoring and analytic reporting tools